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Australia's most popular property reports
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RP Data Help Centre

Online Help Form
Use our Contact Form.
Support Via Email
For assistance with our Property Reports please email us on customercare@rpdata.com.
Support Via Phone
Within Australia: 1300 734 318

Outside Australia: +61 7 3114 9999

RP Data Help Centre

Frequently Asked Questions

What are myrpdata Property Reports?
RP Data is a service provided by RP Data Pty Ltd. RP Data Pty Ltd is Australia's leading property information provider who has been servicing the Real Estate industry with up-to-date property information for more than 15 years.
Where do you source your data from?
Data supplied in our reports is sourced from RP Data Pty Ltd. RP Data Pty Ltd gathers its data from various sources, including the Valuer General's office in each state and various publications.
What sort of reports do you offer and how much do they cost?
We offer a number of reports at different prices. You can view our report types and their respective prices by clicking here.
Do I need any special software installed on my machine?
Our system can be used via Internet Explorer version 7 or higher. If you are currently using an older version of Internet Explorer, we recommend upgrading via the following link: www.microsoft.com/windows/downloads/ie/getitnow.mspx We also support Mozilla Firefox and Apple Safari. To use our system, you need to have the above browsers installed and have both Javascript and Cookies enabled. Our reports are generated in PDF format so you will also need to have Adobe Acrobat reader installed. Most computers come with most or all these programs already installed.
How secure is your service?
All credit card transactions are serviced over a secure network. myrpdata has a Verisign approved site which means you can be confident that your details are secure and will not be accessed during transmission.
What does the term 'median price' mean?
Median price refers to the middle price when all prices all sorted from lowest to highest. In the Real Estate industry, the median price is used because it lessens the impact of uncharacteristically high or low prices.
How are your reports delivered?
All purchased reports, along with a tax invoice, are delivered direct to your subscribed email address in PDF format and are also available to view in you purchased report area. To view your purchased reports, you need to have Adobe Acrobat reader installed on your machine.
What should I do if I don't receive my reports or tax invoice?
Firstly, you should check to see if your mailbox has reached it's allowed limit. Sometimes, emails are rejected because your mailbox is too full. Secondly, check to see if you have subscribed with the correct email address. You can check your purchased reports area whilst you are logged in and view the reports from there. If there still seems to be an issue, you can contact our support centre during business hours or email us at customercare@rpdata.com. Please do not re-purchase the report as this will cause you to be responsible for another charge. Please have ready your personal details, along with the answer to your selected question when you registered, your purchased reports criteria and the date of purchase. We will verify your details and attempt to reproduce your purchased reports for you. Please contact us within 24 hours of purchase via email or phone if your reports have still not been received.
Where does the Area Profile information come from?
The area profile information comes from the Census conducted by the Australian Bureau of Statistics. In Australia, the Census is conducted every 5 years. The area profile's information will be updated when the next Census data is released.
Why can't I search on my suburb?
If you are unable to find a suburb it could be because the suburb name you are looking for is an estate name. Please contact our support centre during business hours or email us at customercare@rpdata.com for further investigation.
Why can't I find my street?
In some states private streets/roads are not listed as such in the Valuer General's data. Please contact our support centre during business hours or email us at customercare@rpdata.com for further investigation.
Why isn't a sale that occurred 1 or 2 months ago included in my report?
Each state Valuer General's department takes some time to process and release sales data. The typical time frame for most states is 3 months.
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